We know: All About Computer Support Careers

What do computer support specialists do?

Computer support specialists provide technical assistance, support, and advice to customers and other users.


These troubleshooters interpret problems and provide technical support for hardware, software, and systems. They answer telephone calls, analyze problems using automated diagnostic programs, and resolve recurrent difficulties.

How much do computer support specialists make?

Median annual earnings of computer support specialists were $39,100 in 2002. The middle 50 percent earned between $29,760 and $51,680. The lowest 10 percent earned less than $23,060, and the highest 10 percent earned more than $67,550.

Where are computer support specialists commonly employed?

Support specialists may work either within a company that uses computer systems or directly for a computer hardware or software vendor.

How are computer support specialists trained and educated?

There is no universally accepted way to prepare for a job as a computer support specialist. Many employers prefer to hire persons with some formal college education. A bachelorís degree in computer science or information systems is a prerequisite for some jobs; however, other jobs may require only a computer-related associate degree.

What if I donít have a college degree?

Certification and practical experience demonstrating these skills will be essential for applicants without a degree. Completion of a certification training program, offered by a variety of vendors and product makers, may help some people to qualify for entry-level positions.


Apprenticeship programs may be sponsored by joint training committees made up of local unions; company management committees of individual electrical contracting companies; or local chapters of the Associated Builders and Contractors and the Independent Electrical Contractors Association.

What is the future job outlook for computer support specialists?

According to the governmentís Occupational Outlook Handbook, employment of computer support specialists is expected to increase faster than the average for all occupations through 2012.



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